Question 1

Is it possible to turn Bluetooth off on my Oral-B electric toothbrush?

Accepted Answer

Bluetooth can be deactivated on all our [toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes) that have this feature. You can easily turn the Bluetooth off on your Genius 8000 whenever you choose do so by following the simple steps below.

- Press the on/off button and the mode button simultaneously for 3 seconds to disable the interfaces completely.
- Turn the toothbrush handle back on, you should now notice that the Bluetooth icon just above the power bar is now turned off, meaning your Bluetooth is deactivated.
- You can reactive the Bluetooth anytime, by following the same steps and you will know it is back on when the icon is lit up.

I thought you may also like to know that the Bluetooth equipped in our toothbrush is Bluetooth Smart, also called low energy. This means that it uses significantly less energy than traditional Bluetooth and the running time of your [battery](https://www.oralb.co.uk/en-gb/oral-health/why-oral-b/faq/battery-issue-with-my-electric-toothbrush) should only be minimally affected.

To learn more about the capabilities of your Oral-B Genius 8000 electric toothbrush, click [here](/en-gb/products/electric-toothbrushes/oral-b-genius-8000-silver-crossaction-electric-rechargable-toothbrush).

Question 2

How do I know if my Oral-B Vitality toothbrush is charging?

Accepted Answer

The best way to check whether the [Oral-B Vitality brush](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/vitality) is charging is to pick the toothbrush up off the charger after 30 minutes and switch it on. If it comes to life, you know it's charging. Switch it back off and leave it on the charging stand for the full 16 hours it needs to complete a full charge.

With these toothbrushes it's important to know that they need to be turned off in order to accept a charge. As there is no indicator light to let you know and only one button for both the on/off position, sometimes it can be tricky. If your [toothbrush](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes) runs flat/dies while brushing your teeth, please make sure that you press the on/off button to switch it off. Even though there's no power, if you don't press that button it will remain turn "on" and therefore won't accept a charge when placed on the charging base.

If you pick your brush up after 30 minutes to check, push the on/off button and nothing happens, it was likely in the "on" position while it was sitting on the charger and therefore did not charge. Do not press the button again, place the brush back on the charger, then try again in 30 minutes.

Finally, ensure to place your toothbrush correctly on the charger. The correct way is to place the brush with the logo facing forward – opposite the charger.

![How do I know if my Oral-B Vitality toothbrush is charging](//images.ctfassets.net/bvfblnbzfyak/6Ot1K74cZ2iyj2MiJIgKeQ/ca21c04e39b82c969abf5a81466eea1c/How_do_I_know_if_my_Oral-B_Vitality_toothbrush_is_charging.png)

Question 3

My Oral-B electric toothbrush replacement brush head has stopped moving, even with the brush switched on.

Accepted Answer

If the replacement brush head is not moving, and the toothbrush is definitely switched on (because you can hear it), the first thing to do is try another [replacement brush head](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads/everyday). This rules out that the brush head itself is the issue.

Next, have a look at the metal shaft under the brush head. When the [toothbrush](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes) is switched on, does it move? It should spin around in a circle. If it does not, there may be something amiss with the handle.

In that case, we’d recommend making use of your two-year manufacturer’s warranty on your [Oral-B electric toothbrush](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes). To do this, it’s best to use our [Online Repair Service](https://service.braun.com/). You’ll be able to enter your contact details, and the details of the toothbrush itself, to get your toothbrush booked in for repair. You’ll then be emailed a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair. Note that you’ll need a copy of your receipt for this to be an option.

If you don’t have a receipt, we may still be able to help with this. Let us know by emailing us on our website.

If you’ve had the toothbrush for longer than two years, it’ll be out of warranty. However, our [Service Center](https://service.braun.com/) may still be able to help. We would recommend contacting them by phone or email before sending in your toothbrush, as they’ll be able to advise you what the best course of action will be.

Question 4

What does the red light on my Oral-B electric toothbrush mean?

Accepted Answer

A red light on your [Oral-B electric toothbrush](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes) could be one of the following four things:

•	__Oral-B Visible Pressure sensor:__ Many of our toothbrushes feature a visible pressure sensor. If you're pressing too hard on your teeth, it will light up. Remember there's no need to brush hard or scrub -- move the [toothbrush](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes) slowly from tooth to tooth and let the brush do the work.

•	__Stuck toothpaste:__ Is the pressure sensor lit up all the time? Sometimes a bit of [toothpaste](https://www.oralb.co.uk/en-gb/product-collections/toothpaste) can get stuck around the metal pin which connects to the brush head, and this can trip the pressure sensor. To fix this, try rinsing the metal pin and handle under warm water for at least ten seconds. To prevent this in the future, make sure after every use to remove the [replaceable brush head](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads/everyday) and rinse both parts, before drying and storing them separately.

•	__Low battery indicator:__ If the red light is near the bottom of the handle, this could be the low battery indicator (PRO range). It lights up when it’s time to charge your toothbrush, as there is only enough power left in the battery for 1 or 2 more brushes. Now would be a good time to charge it.

•	__SmartRing:__ Lastly, the Smart, Genius and iO toothbrushes feature a customizable SmartRing which provides visual feedback on your brushing pressure, brushing time and selected mode. Using the [Oral-B App](https://www.oralb.co.uk/en-gb/product-collections/oral-b-app), you can change the color of this ring, and there are a number of colors to choose from.

Question 5

Oral-B Electric Toothbrush On/Off Button Help

Accepted Answer

With our [Oral-B Vitality](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/vitality) and all [Oral-B toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes) with a ‘mode’ button, pressing the on/off button once will switch the toothbrush on, and pressing it again will switch it off.

With all our other toothbrushes that do not have a ‘mode’ button, repeated presses of the on/off button when the toothbrush is first switched on will cycle through the brushing modes, and holding the on/off button down will turn it off.

Sometimes, [toothpaste](https://www.oralb.co.uk/en-gb/product-collections/toothpaste) can get stuck around the on/off button, and this can cause it to not function correctly, or be difficult to press. We recommend giving the toothbrush a thorough rinse under some warm water for at least ten seconds, as this should clear up any toothpaste residue. To prevent this in future, we recommend always cleaning the toothbrush handle and replaceable brush head thoroughly after every use, by taking the brush head off, rinsing both parts separately, drying them on a towel or cloth, and replacing the [brush head](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads/everyday).

If this doesn’t work, and you have the receipt for your toothbrush (that is less than two years old), you’ll be able to use the Oral-B two-year warranty to get the toothbrush repaired. To do this, you can use our [Online Repair Service](https://braun-us.infotip-rts.com/Home.xhtml?). You’ll be able to enter your details, and the details of the toothbrush, to get it booked in for repair. You’ll then be sent a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair.

If you don’t have the receipt, but have had the [toothbrush](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes) for less than two years, we may still be able to sort this out for you! Let us know by emailing us on our website.

If you’ve had the toothbrush for longer than two years, it’ll be out of warranty. However, our Service Centers may still be able to help.

Question 6

Why won't the timer on my Oral-B toothbrush stop on its own?

Accepted Answer

Oral-B electric toothbrushes include a 2-minute timer to help you brush for the dentist-recommended 2 minutes. With most models, the brush will stutter or shake briefly every 30 seconds to let you know it’s time to move to another area of your mouth, and then after 2 minutes it won’t shut off but will simply stutter a little more noticeably to let you know that you’ve brushed for the recommended time. With some Vitality models, the brush will stutter just once -- after the 2 minutes is up.

When you are done brushing, you’ll need to manually press the on/off switch to turn the toothbrush off, otherwise it will stay switched on, except for Oral-B iO models which stop after 5 minutes. We don’t have an automatic cut-off because you might want to continue brushing to make sure you’ve got as good a clean as you’d like. After all, it’s your toothbrush to use as you wish!

Question 7

How can I get my Oral-B electric toothbrush serviced in the UK?

Accepted Answer

If your Oral-B electric toothbrush develops a fault within the 2 year warranty period (3 years if you have completed our [warranty extension registration](http://www.oralb.co.uk/en-gb/oral-b-electric-toothbrush-registration)), you can get your device  serviced in the UK by our service centre partner, Olympic Shavers.

Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our [warranty terms and conditions](http://braun-uk.infotip-rts.com/Home.xhtml?Token=:00-64118-DA4BAC89D94B697EA80A0-0001BB5781E39063).

__For In Warranty Service:__ You can submit your details via the online portal by clicking [here](https://oralb-uk.infotip-rts.com/) or alternatively calling Olympic Shavers on 0115 773 0002.

When returning your toothbrush, ensure it is packaged suitably to withstand normal freight handling. We recommend you obtain a proof of postage/shipping. Our warranty will cover product repair or replacement and shipping costs.

__For Out of Warranty Service:__ You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.

__How long will the process take?__
Olympic Shavers aims to process your toothbrush within 3 weeks. This applies to all cases, whether in or out of warranty. Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your toothbrush will be restored to full working order and returned to you.

[www.service.oralb.com/gb/en/](https://www.service.oralb.com/gb/en/)

Question 8

How can I customize the SmartRing color on my Oral-B Genius or iO rechargeable toothbrush?

Accepted Answer

__How can I customize the SmartRing color on my Oral-B rechargeable toothbrush?__

Oral-B Genius and iO Rechargeable Electric Toothbrushes come with a customizable SmartRing of up to 12 colors for a more personalized experience. The 360º SmartRing is visible from every angle as you brush so you can easily see when you’re applying too much pressure to better protect your gums from overbrushing.

To change the color of the SmartRing simply log in to your Oral-B app and follow these steps:

1. Go to “Devices” 
2. Tap on your connected handle 
3. Select your preferred color.

__Can I turn off the SmartRing feature?__

Your Oral-B’s SmartRing comes preset as white and will always light up red when too much pressure is applied during brushing.

You do not have to customize the color and have the option to leave it as white, but the feature cannot be completely turned off. The SmartRing is designed to protect your gums form overbrushing by alerting you when too much pressure is being applied for a more optimal clean.

__Can I customize the SmartRing color on two brush handles from one smartphone/app?__

Yes, you can customize the SmartRing color for two handles from one smartphone or app. However, you can only pair one handle at a time with the Oral-B app. We recommend installing the Oral-B app on two separate smartphones and pair each app with one handle.

If you only have one smartphone/app, follow the steps below to customize the SmartRing color for each handle:

1.	Log in to your Oral-B app
2.	Choose the handle you will not be using with the app
3.	Pair the handle you will be using with the app
4.	Navigate to “Devices>Your Brushing System” 
5.	Press arrow on right-hand-side at your handle displayed
6.	Set the SmartRing color for the handle
7.	Repeat the steps 3 through 6 for the handle you will be using with the app

Once your SmartRing colors have been set, you won’t be able to change the color without losing your brushing data.

Question 9

Where can I buy Oral-B products and replacements parts in the UK?

Accepted Answer

You can buy Oral-B products and replacement parts from our authorised service partner Olympic Shaver centre.
Click [here](http://www.shavers.co.uk/personal-care/oral-care/manufacturer/oral-b.html) to see what is available and buy directly from them.

Alternatively give us a call on freephone number 0800 731 1792 and our Consumer Care team can advise which stores in your area have recently received stock.

Question 10

How do I remove an Oral-B brush head that's stuck on the brush?

Accepted Answer

To remove a brush head that's stuck on your toothbrush, try running the toothbrush’s top section under warm water for at least ten seconds. Then, see if you can pull it off. You might have to give it quite a forceful tug, but it should come right off.

Sometimes toothpaste can build up under the brush head and solidify to quite a tight bond. It can even cause part of the inside of the brush head to break off when trying to remove it, leaving a piece behind on the metal shaft. To prevent this, we recommend the cleaning and maintenance routine noted in the manual: 
1.	After each brushing session, remove the brush head and thoroughly rinse both the brush head and the handle under running water.
2.	Wipe the brush head and handle dry with a towel or cloth before putting the brush head back on the handle and storing the toothbrush for the next use.

This should prevent any toothpaste buildup.

Once you remove the brush head, check to see if there's any material stuck to the metal shaft. If so, follow the same process of running warm water over it for at least 10 seconds then pulling it off.

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