Battery issue with my electric toothbrush

Depending on which model you have, it should take between 3 and 24 hours to fully charge the brush. If this hasn’t been your experience, there are a few things you can try.

  • First thing to do is check that the power outlet you are using is working as it should. If it’s attached to a bathroom cabinet, for example, the light switch on the cabinet may need to be switched on to power the socket.

  • Be sure you’re charging for the full time noted in the manual. For iO series as of 7 it takes 3 hours. For iO 6, Genius and Smart range and Pro 3 it takes 12 hours. For our Vitality toothbrushes, that’s 16 hours. For the other brushes, they should be charged for up to 24 hours.

  • Make sure you are not charging the toothbrush on a metal surface. The metal can interfere with the charging process.

  • With our Vitality and PRO toothbrushes, it can sometimes be difficult to know when they’re correctly switched off. If they’re on the charger while switched on, they won’t charge correctly. The best thing to do is to put it on the charger for 30 minutes or so, and then try to switch it on. If it switches on, that’s great, and it was correctly switched off while charging. However, if doesn’t switch on, that might mean that it wasn’t switched off during charging.

  • All our toothbrushes apart from the Vitality and PRO 500 have a charging light. It should blink green during charging. Note that this can take up to 15 minutes to start happening if the toothbrush was entirely drained of battery during brushing. When charging is complete, the blinking should stop.

  • For the best experience with the Oral B iO toothbrushes we strongly recommend downloading and update for free the Oral B App on your phones. This will also help keeping the toothbrush software up to date, which can also improve battery performance. Download the free App on AppStore or Google Play (depending on your mobile device), connect your toothbrush and you will be guided through the Update process.

If none of these tips help, you make use of the two-year manufacturer’s warranty on your Oral-B toothbrush. To do this, head over to our Online Repair Service. You’ll be able to enter your details, and the details of the toothbrush, to get your toothbrush booked in for repair. You’ll then be sent a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair. Note that you’ll need a copy of your receipt to arrange this.

If you’ve had the toothbrush for longer than two years, it’ll be out of warranty. However, our Service Centers may still be able to help. We would recommend contacting them by phone or email before sending in your toothbrush, as they’ll be able to advise you what the best course of action will be.

If you need any more help with this, please get in touch by emailing us on our website.

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